Help

Frequently asked questions

Here are some frequent questions we get asked!

Why is my order taking longer to process?

We usually take only 1-3 work days to process your order unless it is a custom build keyboard, custom build cable or a custom order of any kind. If your order is processing longer we will contact you or please contact us.

Can I pay using other methods?

We only accept Stripe, PayPal and Manual Bank Transfer at the moment.

How can I send my order back?

Simply contact us and we will get it sorted. In Germany you get a free DHL label from us, if you are in the EU you have to organize shipping back to us at your own cost. This is a new rule from 2020 due to increasing shipping costs.

If I modify my keyboard by changing the keycap set, will it void warranty?

Nope!

Where do you ship from?

Germany, Munich.

How accurate are your ETAs?

ETAs are predicted from the manufacturer ETA + 1 week buffer time. This is because we can always usually expect delays in shipping or manufacturing.

What switch should I choose?

Contact us! We will help you. There is no problem with any switches we sell, quality-wise they are always acceptable and do not worry about selecting something that nobody else does! Go by your personal opinion.

How long do refunds take?

We take from 2 - 5 days. It depends on your method, please make sure your PayPal e-mail is the same as your order e-mail.

Do you ship worldwide?

Yes we do! Please use our shipping calculator on check-out.

Do you offer sponsorships?

Yes, please contact us. We are open to supporting people who are willing to support mechanical keyboards.

Do you offer jobs?

We will post in our news section if we have open spots!

Do you speak German?

Ja! Our site is in English as it is understood by a majority. A German site is coming soon to candykeys.de.

Why is my shipment taking so long?

If you do not have a tracking number, please contact us. Deutsche Post can take a very long time from experience to get to northern EU countries or International destinations.

I found an error in your site!

Send us an e-mail and we will thank you with a reward!

Can I host my GB through you?

Yes! We will be able to offer you full assistance in Group-buys. We will be able to market your product, submit it to manufacturing, provide you with International Proxies and help you get renders!

Do you offer a newsletter?

Yep! You can find it in the footer of each page! Click here to sign up.