CandyKeys has changed its main courier service as of September 2018 to DPD. DHL is still an option but for an extra cost as prices have risen for DHL. CandyKeys ships using Deutsche Post, DHL and DPD. Small products like switches, stabilizers, small switch testers and lube are sent in a padded envelope unless you decide to pay extra for other ways of shipping. The Deutsche Post has changed law in 2019 that products are no longer allowed to be shipped using a stamp.
We are also happy to announce that since September 2018 we are offering free shipping to many EU countries when orders are above 50,00EUR You can find this in the list below.
Free Shipping is available (above 50 EUR in cart) to:
We are currently working on getting Free Shipping to more EU countries, we have managed to also reduce rates to the following countries (when order total above 50,00EUR):
Insurance is included on all packages by DHL, DPD or Deutsche Post up to a worth of 500 EUR. CandyKeys will always make sure that customers get their packages no matter what issues may arise.
Shipping Times vary depending on the method. DPD packages are picked up daily between 11:00 and 13:00. They take around 5 work days to get anywhere in the EU and around 1-2 days to arrive in Germany. DHL will take around 5-15 days worldwide for international orders. EU orders will take 4-8 work days and in Germany it usually takes 1-2 nights. If your order was sent using German Post, it can take from 5 to 14 work days to arrive to you. There is no longer tracking available, please consider using DHL if you need insurance and faster delivery times.
Lost Shipments can occur, this is not our fault and it will be obvious that there is a problem if the shipment does not progress within a few work-days. We always support the customer and make sure the package arrives within a reasonable amount of time. Please contact email@example.com to resolve the issue.
|DPD from 50 EUR||DHL||DPD below 50 EUR||Below 50 EUR Deutsche Post|
Where there are - marks, there is no shipping available with that method.